Virtual Sales Agents

2009 - 2010

In our group, we designed and implemented a virtual agent capable of providing customers in a 3D online shop with advice. Based on a product knowledge base, a conversation model and a model of the shop, the agent communicated with the customer through text based dialogues and lead the customer through the virtual world, using gestures to show products. A controlled empirical evaluation study showed that customers in this shop generally followed the counseling of the agent and bought more suitable products. Also, a considerable number of the participants in the study expressed that they liked the principle of sales agents in virtual 3D online shops and considered our agent helpful.

Persons

Publications

2010
[3] C. Mumme, N. Pinkwart (2010). Evaluation of an Autonomous DVD Sales Agent. In Poster Proceedings of the 10th International Conference on Intelligent Virtual Agents (IVA). Philadelphia, PA.
[BIB] [PDF]
2009
[2] C. Mumme (2009). Verkaufsagenten in Multiversen. Diploma Thesis. Clausthal University of Technology, Department of Informatics.
[BIB] [PDF]
[1] C. Mumme, N. Pinkwart, F. Loll (2009). Design and Implementation of a Virtual Salesclerk. In Z. Ruttkay, M. Kipp, A. Nijholt, H. H. Vilhjalmsson, eds., Lecture Notes in Artificial Intelligence (5773) - Proceedings of the 9th International Conference on Intelligent Virtual Agents (IVA) (pp. 379--385). Berlin, Germany, Springer Verlag.
[BIB] [PDF]

Selected Theses

2009
[1] C. Mumme (2009). Verkaufsagenten in Multiversen. Diploma Thesis. Clausthal University of Technology, Department of Informatics.
[BIB] [URL]